Your privacy matters to us. This policy explains exactly what information BingoPlus collects from Filipino players, why we collect it, how we keep it secure, and what rights you have over your own data at all times.
Last updated: 2025. This policy applies to all registered players accessing the BingoPlus platform from the Philippines.
When you create an account on BingoPlus, we collect the personal information you provide during registration, including your full name, date of birth, Philippine mobile number, and any government-issued identification details required for age and identity verification. As you use the platform, we also collect transactional data such as deposit and withdrawal records, betting history, and your interaction with promotions and vouchers. Device and technical data — such as your IP address, browser type, operating system, and session timestamps — are collected automatically when you access the platform, and this information helps us maintain security, detect unusual activity, and optimise the mobile experience for Filipino users. We may also collect location data at the country level to ensure compliance with Philippine regulatory requirements and to confirm that access originates from a permitted jurisdiction. All data collection is proportionate to the purpose for which it is collected, and we do not collect more information than is reasonably necessary to operate the platform and fulfil our legal obligations. If you contact our support team, the contents of your communication — including any attachments or screenshots you provide — may also be retained to assist in resolving your query and improving service quality.
The personal data we collect is used primarily to create and manage your BingoPlus account, verify your identity in accordance with Philippine anti-money laundering and responsible gaming regulations, and process deposits and withdrawals securely and accurately. We also use your information to personalise your experience on the platform — for example, by surfacing relevant promotions, game categories, or sports markets that align with your activity and preferences. Transactional and behavioural data helps our team monitor for fraud, unusual wagering patterns, and potential responsible gaming concerns, allowing us to intervene early when a player may need support or when account security may be at risk. Communication data is used to respond to your enquiries and, where you have opted in, to send you platform updates, promotional notifications, and important account alerts via your registered mobile number or contact channel. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, and any profiling we conduct is limited to the purposes described in this policy.
BingoPlus does not sell, rent, or trade your personal information to any third party for their independent marketing or commercial purposes. We may share your data with carefully selected service providers who assist us in operating the platform — including payment processors, identity verification services, and technical infrastructure providers — but such sharing is limited strictly to what is necessary for those providers to perform their contracted functions on our behalf. All third-party service providers engaged by BingoPlus are required to maintain confidentiality, implement appropriate data security measures, and handle your information in a manner consistent with this privacy policy. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or other government bodies where we are legally required to do so, or where disclosure is necessary to protect the safety, rights, or property of BingoPlus, our players, or the public. In the event of a business restructuring or transfer of platform ownership, your data may be transferred as part of that transaction, subject to the incoming operator maintaining the same or equivalent privacy protections as set out in this policy.
BingoPlus employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction, including encrypted data transmission, access controls, and regular security assessments of our platform infrastructure. Your account password is stored using secure hashing practices and is never accessible in plain text by any member of our team; you should choose a strong, unique password and update it regularly to further protect your account. We maintain strict internal access controls to ensure that only authorised personnel who require access to personal data for legitimate operational purposes are able to retrieve it, and all such access is logged and subject to audit. Despite our best efforts, no digital platform can guarantee absolute security, and you are encouraged to report any suspected unauthorised access to your account to our support team without delay so that protective action can be taken promptly. BingoPlus will notify affected players and relevant Philippine authorities in accordance with applicable data breach notification requirements if a security incident occurs that is likely to result in a risk to your rights or freedoms.
We retain your personal data for as long as your account remains active and for such additional period as is required to meet our legal, regulatory, and contractual obligations under Philippine law, which may include anti-money laundering record-keeping requirements and dispute resolution retention periods. When your account is closed, we will retain the minimum data necessary to fulfil these obligations and will securely delete or anonymise any information that is no longer required within a reasonable timeframe following the expiry of any applicable retention period. Transactional records, including deposit, withdrawal, and wagering history, are typically retained for a minimum of five years from the date of the transaction in accordance with standard financial record-keeping practices applicable to licensed gaming operations in the Philippines. Backup copies of data may persist for a short period beyond the standard deletion date due to the nature of our archiving and disaster recovery processes; however, such copies are subject to the same access controls and confidentiality obligations as live data. If you have a specific question about how long a particular category of your data is held, you are welcome to contact our support team for clarification.
As a registered player accessing BingoPlus from the Philippines, you have the right to request access to the personal data we hold about you, to request correction of any inaccurate or incomplete information, and to request deletion of data that is no longer required for the purposes for which it was collected, subject to any overriding legal retention obligations. You may also object to certain forms of processing, request that we restrict the use of your data while a correction or objection request is being reviewed, and — where processing is based on your consent — withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal. To exercise any of these rights, please contact our support team with a clear description of your request; we will respond within a reasonable timeframe and may need to verify your identity before proceeding to ensure that we disclose information only to the account holder. Where you believe that your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines. BingoPlus is committed to resolving any privacy concerns fairly and transparently, and we encourage you to reach out to our team in the first instance so we can address the issue directly.
BingoPlus may update this privacy policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations, and the most current version will always be available on this page with the date of last update clearly indicated. If a change is material — meaning it significantly affects how we collect or use your personal data — we will make reasonable efforts to notify you through your registered contact channel before the change takes effect. Continued use of the BingoPlus platform after a revised policy has been published constitutes your acknowledgement of the updated terms; if you do not agree with the revised policy, you should cease using the platform and may request account closure. We encourage you to review this page periodically so that you remain informed about how your information is being handled. Any questions about this policy or how we process your data can be directed to our support team at any time.
Our support team is available to assist Filipino players with any privacy-related enquiries. You can also review our full terms in the FAQ section, or head to your account to get started on the platform.